Get back to your opening.

Start with the transaction state, then choose the next step.

What you see	What to do
Pack unavailable	Check later or choose another available pack. Stock, pause state, and launch readiness can affect availability.
Wallet approval rejected	Check whether a transaction was actually submitted before trying again.
Payment confirmed, result pending	Keep the transaction signature and check the order status. Do not assume the purchase failed because the animation stopped.
Result visible, collection not updated	Reconnect the same wallet and refresh the status.
Sellback pending	Check the transaction confirmation before submitting another request.
Expired, unsettled opening	Follow the recovery action offered by the interface or contact Ript with the order details. The program has an expiry refund path.

What to include when asking for help

Send the pack name or price, approximate time, transaction signature, and a description of what you saw. A screenshot of the status can help. Never send a seed phrase or private key.

Use the support destination shown in Ript or your existing Ript contact. No support response time is promised by this guide.

Next: Review the opening steps.